Terms and Conditions

Welcome to The Hot Tub Factory website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hot Tub Factory’s relationship with you in relation to this website.

You should carefully read the following terms and conditions. If you do not agree to all the terms and conditions for the use of our World Wide Web pages, please leave this website immediately.

The term “Hot Tub Factory” or “us” or “we” refers to the owner of the website whose registered office is 1601 Lakeland Ave, Bohemia, NY 11716. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only.

The information, materials and functions contained in the website including text, graphics, links or other items are provided on an ‘As Is’ basis. To the fullest extent permitted by applicable law, The Hot Tub Factory disclaims all warranties, representations, understandings whatsoever, express or implied, specifically including but not limited to warranties of satisfactory quality, merchantability, fitness for purpose, freedom from computer viruses, and non infringement of third parties’ rights. The Hot Tub Factory reserves the right at any time and without notice, to change, amend or otherwise vary these terms and conditions and its web pages.

Neither The Hot Tub Factory nor any third parties shall be liable for any direct or indirect, special, incidental or consequential loss or damage whatsoever including without limitation, damages for loss of profits, contracts, data, goodwill, work stoppage and computer failure resulting from the use of or inability to use, interruption or availability of this website, its operation or transmission, computer viruses, loss of data or otherwise in respect of the use of this website and howsoever caused even if we shall have been advised of the possibility of such damages. The Hot Tub Factory excludes any liability for any errors or omissions from information, materials and functions included in this website except to the extent that such liability may not be lawfully excluded under the applicable law. To the fullest extent permitted by applicable law, The Hot Tub Factory disclaim all liability for negligence.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Any information found on this website is for guidance only and is not intended to constitute a contract and may change without notice. Nothing on this website will be deemed to constitute an offer to contract.

Ownership of materials on this website – The Hot Tub Factory is, unless otherwise stated, the owner of all copyright and database rights in the Site and its contents. Accordingly such copyright and data base rights are protected by the copyright laws of the United Kingdom, applicable international copyright treaties and all other applicable copyright and intellectual property laws. You are entitled to copy any information for your own personal use but you may not republish, distribute, extract, re-utilise, or reproduce any part of the website in any material form (including photocopying or storing it in any medium by electronic means) without the prior written consent of The Hot Tub Factory. You agree not to remove any product identification, copyright notices or legends or other notices or proprietary restrictions from any of the material or information contained in these web pages. Any unauthorized downloading, retransmission or other copying or modification of any of the contents of this website may be in breach of statutory or common-law rights which could be the subject of legal action. All rights not expressly granted herein are reserved by The Hot Tub Factory.

All information (including but not limited to ideas, suggestions, concepts and graphics) submitted to The Hot Tub Factory through this website will become the exclusive property of The Hot Tub Factory and will not be subject to any obligation of confidentiality and will be free to use the information for any purpose.

From time to time this website may also include links to other websites. These links are provided in order to enhance the interest of other featured content and are not intended to signify that The Hot Tub Factory endorses or otherwise has responsibility for the content of the linked website. The Hot Tub Factory is not responsible for nor assumes any liability for the contents of other websites or home pages, which are linked to The Hot Tub Factory web pages. The Hot Tub Factory shall have no liability in respect of material hyperlinked to The Hot Tub Factory web pages which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with such regulations as may be from time to time in force. The provision by The Hot Tub Factory of a link to another website does not constitute any authorization by The Hot Tub Factory to you to access materials held at that location, nor is it evidence of any endorsement by The Hot Tub Factory of the material held there.

These terms and conditions shall be governed by and construed in accordance with the laws of the United States. You are responsible for compliance with any applicable laws of the country from which you are accessing this website.

Availability of the website – We have taken every care in the preparation of the website. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the website at all times.

Customer Testimonials

Paula S., Farmingdale

“Since I purchased our Clearwater hot tub, I feel like I’m on vacation in my own backyard. Even in the cold weather, it’s a delight to step into pure bliss, an instant “ahhhhh” feeling and a total body water massage setting me up for a great night’s sleep.”

Don O., Coram

“After falling off a ladder, I just returned to work on full duty. The hot tub has been a Godsend. When I was going to therapy I was sitting in the hot tub for 20 minutes prior, and the therapists all said that was probably the best thing I could have done, plus it made the injuries feel a lot better faster.”

David P., Middle Island

“I go in it almost every night & it really makes my back muscles feel great. I had back surgery & I feel the hot tub really helped with my recovery. I also wanted to thank you guys again. I had an issue with my pump & when I contacted you guys someone was here the next day & resolved the issue.”

Cindy R., Woodbury

“Surprising my husband with our Dimension One hot tub from The Hot Tub Factory for our 25th wedding anniversary was possibly the “best gift I could ever have received”, he said. It was an investment well worth it. We’ve had a lot of fun drinking wine late at night with nobody around and have had a blast with our friends on the coldest of days and the most beautiful summer nights.”

Larry S., Holbrook

“I use my Jacuzzi Hot Tub at least twice daily. I have severe leg and back issues and I receive some very real relief. If I use the tub before bed time, I can get a great night’s sleep.”

Paul & Margaret K., Seaford

“Price and energy efficiency were concerns to us. But that really is not a factor. My LIPA is only about $40 more a month!”

John & Jennifer S., Patchogue

“We wanted to make sure we would get the best value for our money with the longest life span. We looked at hot tubs with TV’s, speakers, waterfalls, mermaids painted on the floor and every other thing you could imagine. We looked at every price range including internet based companies that were a quarter of the price of what we inevitably spent. After going to every hot tub store within fifty miles we decided on a Dimension One hot tub. Everything that was told to us was true!”

Cindy R., Woodbury

“I found The Hot Tub Factory practically by accident and never regretted it. Norm and Mike are knowledgeable and well trained by the vendors they represent. I was taught all I needed to know and still, one year later, will call with questions when I’m not sure what to do. Susan is always patient with me. Get your own tub, the water is beautiful!”

Paul & Margaret K., Seaford

“Price and energy efficiency were concerns to us. But that really is not a factor. My LIPA is only about $40 more a month!”

Kevin E., Roslyn

“Your product is great as was the price and the service. I strongly recommend The Hot Tub Factory.”

Rich & Pam C., Medford

“Your knowledge about Dimension One Spas and how they differ from other brands was incredible. You answered all of my questions (and I had a lot of them!), and understood what I was looking for in a hot tub. After all of my research, it’s easy to understand that all hot tubs are NOT created equal.”

Joe & Marianne A., Medford

“Your friendly service and advice whenever I come in for supplies made this purchase one of the best investments I have ever made.”

Eric & Fara M., Holbrook

We use our hot tub about 5 times per week. When I am in it, I feel like I am on vacation!! It is the best feeling to be in 104 degree water when it is 30 degrees outside. It is much cheaper than a pool, and you can use it year round; so it is a no-brainer to choose this over a pool. Perhaps in the future I can upgrade to a swim spa.”

Christiane M., E. Northport

“Thank you for a great hot tub. We love it and use it 2 or 3 times a week, usually after work in the evening. Its great relaxing together and we have arranged it in our greenhouse where we can feel like we’re outside while protected and private. The maintenance is very easy.”

Rob & Lauren H., Islip

“We love the hot tub all year long. We are just beginning to invite friends over and I am sure in time we will be recommending a handful of new customers in your direction. We have also enjoyed The Hot Tub Factory before and after the purchase. This means a great deal to customers like us.”

Dennis F., Fire Island

“We’ve had the hot tub for several years now at our vacation house and it works perfectly, we use it several times a week in the summer and drain and winterize it during the off season when we’re not there. Great product!”

Paul & Margaret K., Seaford

We use our hot tub 3-4 times a week. We love the way it calms and de-stresses after a long day at work. We did our homework before choosing the Dimension One Amore Bay. We have and would recommend it to anyone looking for a spa that gives you instant relaxation.”

John & Jennifer S., Patchogue

“We are really looking forward to the winter because we find we enjoy it most in the cold, especially in the snow. We have started a new tradition on New Years Day: we have no company, plenty of champagne, food and music and we spend the day in the bubbles.”

Eric & Fara M., Holbrook

“We were looking at the cheap tubs at Costco but heard many bad things about them; such as bad energy efficiency and subpar quality. I guess you get what you pay for! Spending the little extra on a quality D1 tub was worth every penny.”

– Larry S., Holbrook

“In all, a very good investment and my wife enjoys the quiet time we spend together, late at night, under a clear, starry sky!”

Rich & Pam C., Medford

“I just wanted to thank you for the fantastic experience during my Dimension One purchase. I am one of those people that do my due diligence when making an important purchase. In comparing my visits to many hot tub stores on Long Island, The Hot Tub Factory was, by far, the best!”

Paula S., Farmingdale

“Since I purchased our Clearwater hot tub, I feel like I’m on vacation in my own backyard. Even in the cold weather, it’s a delight to step into pure bliss, an instant “ahhhhh” feeling and a total body water massage setting me up for a great night’s sleep.”

Paul & Margaret K., Seaford

“The jets are perfectly placed to work each part of your body from head to toe. The pressure controls let you choose your best comfort zone. But really, the true test is after you have been in this spa you sleep like a baby! If you have a chill in your bones after being out in the cold NY air -get in your amore bay -your chill is gone!”

John & Theresa D., Oakdale

“Norm & Mike…….sorry we would have emailed you sooner but we just got out of the tub. We are going in every night and we are staying in for hours and loving every minute!!!!!!!!!!”

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