“Permission To RELAX” Guarantee

At the Hot Tub Factory, we’re not interested in just selling you a hot tub. Our business is all about honesty and integrity. Our reputation and your recommendation are worth a lot more than a single sale. We want nothing more than to help you RELAX.

Our Guarantee

Money Back Guarantee – After your hot tub is delivered, connected to proper electric service and filled, if for any reason, within 60 days from the date of delivery, you’re not completely satisfied with your new hot tub, The Hot Tub Factory will refund the purchase price of your new hot tub, provided the hot tub is still in new condition (Delivery fees, installation and related costs such as electrical contracting, use of crane, deliveries to destinations beyond our normal delivery area, out of state, etc. are not refunded). If there is any damage to the hot tub, repair costs will be deducted from the refund in order to bring the hot tub back to new condition. This guarantee is only to be used AFTER the hot tub is delivered and running.

Exchange Privilege – Within the first 6 months after delivery of your hot tub, if you decide you want a different model for any reason, The Hot Tub Factory will give you full credit of your original purchase price (less delivery fees and installation costs such as electrical contracting, use of crane, etc.) towards the purchase of a different model of equal or greater value. The hot tub being exchanged must be in new condition, and if there is any damage, repair costs will be deducted from the credit in order to bring the hot tub back to new condition. This exchange privilege can be used one time within the first 6 months.

Free Move – Within 12 months of owning your new hot tub, if for any reason you need your new hot tub moved from its original delivery location, The Hot Tub Factory will provide you with one free standard move anywhere within Nassau or Suffolk Counties, as described in our Move Order Form.

*This entire guarantee applies to any hot tub. Aquatic Fitness Systems (AFS) are excluded from this guarantee, and are not cancelable after 72 hours. All AFS orders are final sale, and deposits are not refundable.

Hear From Our Happy Customers

Testimonials

El Mick
El Mick
April 10, 2024
Wonderful experience with Rich, a knowledgeable and patient salesperson.
K N
K N
April 10, 2024
Really great people to work with! Easy, friendly and quick service.
Rory Giammarco
Rory Giammarco
April 6, 2024
Rich was bada bing wonderful
Karl Ekstrom
Karl Ekstrom
April 5, 2024
We saw Rich at the Hot Tub Factory. His wealth of knowledge and expertise was much appreciated when walking us through our purchase. Will definitely use him for all our future hot tub needs.
Francis Maringer
Francis Maringer
April 3, 2024
We ordered a replacement cover for our Jacuzzi hot tub. We did everything over the phone and internet. The technician came replaced the cover was very pleasant. And everything went smoothly. We purchased our Jacuzzi hot from the Hot tub factory nine years ago and have never had an issue. Replacing the cover was the first time we had service. We love our hot tub.
amanda borella
amanda borella
March 29, 2024
We just got done buying our new beautiful tub! We dealt with David. I normally don't post reviews, but felt he went the extra mile to make us have a great experience. Not sleazy salesman type, nice guy, spoke intelligently and easy to understand. No fluff, no nonsense. Really appreciated the approach. Would highly recommend anyone looking for high quality tub to go to this location and deal with David!
Hannah Williams
Hannah Williams
March 29, 2024
My family and I came in looking for a hot tub, and David assisted us and was great from start to finish! He was personable, transparent, thorough, and helped us to find the right tub that fit our needs. Would definitely refer him and the Hot Tub Factory to anyone looking for a good quality hot tub :)
Andy Dominey
Andy Dominey
March 29, 2024
Excellent service and super friendly staff!
Sami Pervaiz
Sami Pervaiz
March 29, 2024
Everyone is very helpful and knowledgeable, great experience working with them. Highly recommend.
The Hot Tub Factory
Free Consultation

Give us a call today and we will make your dream hot tub a reality!

Our Guarantee | The Hot Tub Factory - Long Island Hot Tubs
About Us

Who We Are

At The Hot Tub Factory, our business is all about honesty and integrity. We’re not interested in just selling you a hot tub, we’re interested in educating you about your upcoming purchase and making sure you make the right decision for yourself and your family. When you buy from us, you can be sure you will have a lifetime of enjoyment with no hassles, no stress, and no worries. And you’ll be proud to send all of your friends and family to us.

Now that’s better than just selling you a hot tub, don’t you think?

We hope you’ll come to see us soon.

– Norm & Mike

Our Locations

Bellmore

Our Guarantee | The Hot Tub Factory - Long Island Hot Tubs

Bohemia

Our Guarantee | The Hot Tub Factory - Long Island Hot Tubs
Our Guarantee | The Hot Tub Factory - Long Island Hot Tubs
Our Guarantee | The Hot Tub Factory - Long Island Hot Tubs
Love Your New Hot Tub?

Check Out Our Sister Companies

Looking for more ways to transform your home? Check out our other great products. From outdoor kitchens to fireplaces, we have all the products you need to make your dream home a reality!

The Fireplace Factory
The Outdoor Kitchen Factory
We Can’t Wait To Hear From You!

Contact Us

Contact us below for a home or virtual consultation, or visit us at either our Bohemia or Bellmore showroom.