Pre-Owned Hot Tub: Jacuzzi J385

 
 
 
 
 
 
 
  
 
 
  
  
 
 
 ernest leuci 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The Hot Tub Factory took care of the whole project from removing the old hot tub to putting in a new slab. They had electricians to hook up the new tub and afterwards sent a technician to go over the process of how to use and maintain the tub. I signed up for the chemical plan to make sure I use the right amount of chemicals.
The crew from the Hot Tub factory just left after building steps for our tub so we would be ready for Memorial Day. They adjusted their schedule for us. The jacuzzi hot tub was worth the time and money. We are looking forward to years of use. The entire job from start to finish was a pleasure .
They have not forgotten the lost art of customer service and doing a job right. Thanks Hot Tub Factory.
  
 
  
 
 
  
  
 
 
 David Fraser 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We were very happy with our experience purchasing a hot tub here.  They have a great showroom with many different models, including two that are filled.  They even have single-use bathing suits if you’d like to jump in and try them for yourself!  Our salesman, Ryan, was really great.  He is definitely a Jacuzzi brand expert and his knowledge of the different models helped us narrow down our choice.  They have excellent communication post-sale, and keep you updated on delivery times, etc. They also provide a program for buying filters and all the other things that are needed to maintain your hot tub.  All in all, we were extremely happy with our experience here, and it was Ryan who made it so perfect for us. We can’t wait for our new hot tub!
  
 
  
 
 
  
  
 
 
 Phyllis Chiarelli 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
David was the perfect salesperson!
We felt very confident in his knowledge and honesty. He taught us a lot about the hot tub we are purchasing and did not rush us into making a decision. We look forward to working with him again in the future!
  
 
  
 
 
  
  
 
 
 Rich Symington 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome. Easy. Efficient. Zach took over my purchase process and made things very simple and straightforward! Highly recommended. .
  
 
  
 
 
  
  
 
 
 Michael Cibella 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
It’s been great working with Tom at the Hot Tub Factiory - no sales pressure or upsell at all like we found at some other places and great options to look at across the Jacuzzi line.  Tom listened to what we were looking to achieve with our vacation home renovation and he set us up with the perfect tub at a great price! Can’t wait to use it!
  
 
  
 
 
  
  
 
 
 Kimberly Greenbaum 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Isaias the tech did a professional job. He also was here back in November 2025 and was great. I would recommend this place if you are interested in purchasing a hot tub.
  
 
  
 
 
  
  
 
 
 Michael Falk 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Myself and my family dealt with Ryan shopping for a hot tub on Saturday April 4. Ryan was very informative and sat with my group and went over allot of information. He was very kind and took his time to explain how everything worked. It was a pleasure to deal with him and communicate back and forth.