I have an 18 year old hot tub that started generating a few leaks. I reached out to The Hot Tub Factory, even though I purchased the tub elsewhere, because I knew Norm’s team had the expertise to assist (as they have in the past). The service here is truly exemplary. Christina made it her mission to ensure my issues were resolved and the service techs were friendly and thorough. Great experience!

Ordered a 300 series tub and the ordering, delivery, and setup processes were fantastic. Would highly recommend!

Exceptional installation in a complicated space. Great job.

I just had the best experience with Zach at The Hot Tub Factory. So I saw an offer on FB to trade in your current hot tub for a new one with 0% financing. I was pretty skeptical and assumed this would be a "bait and switch" situation. I submitted my contact info and Zach called me right away. I sent some pics of my existing hot tub and Zach gave me an offer the next day. So I went in on Saturday and met with Zach, and left a half an hour later having purchased a brand new hot tub..and yes, 0% financing was real. What a great deal. Zach was awesome, he was professional, knowledgeable and efficient. I highly recommend The Hot Tub Factory.

Great service at a fair price

Prompt service for my tub. Always great dealing with them.

Amazing & fast service

Bought a hot tub in 2021 at the height of pandemic and they were prompt, kept me up to date on delivery etc. Recently had a service issue and they were prompt and fixed it quickly. Knowledgeable and nice team!